[ Customer operations ]
Support
Most order questions are answered with your order number and the email used at checkout.
Track order / receipt
Look up status and print a receipt with order number + checkout email.
Contact support
Email the operations desk. Include your NU- order number when you have one.
Refunds
Read when payments are reversed if a supported unlock cannot be fulfilled.
FAQ
Legality, timing, OS updates, and what “unlock” means on this site.
Direct email: [email protected]